LAPM client stories

“Having our matters, documents, billing, accounting and compliance all connected in one system has made a huge difference. We're spending less time moving information between systems, more time actually getting work done at a fraction of the cost of our previous software.”

“For the last 5 years, LAPM continues to do a wonderful job taking care of our billing, trust accounting, bookkeeping, payroll and compliance. It gives us more time to focus on our clients and the actual legal work.”

“Working with LAPM throughout our change of Practice Management System has been a really positive experience. The training was clear and practical, and left me feeling comfortable using a new practice management system. The migration process was also much smoother than I expected. While there were some bugs along the way, LAPM were quick to respond, remedy issues and work with us to make sure we had what we needed. Overall, moving practice management systems was nowhere near as stressful as I thought it would be, largely because of the support and guidance we received from LAPM.”

“I have been very happy with the support and service provided by LAPM throughout our Actionstep implementation. The project management was well organised and responsive, and Cat was always approachable and responsive when I needed help. Having the LAPM team available to guide us through the transition and address questions as they arose gave us confidence during what could otherwise have been a challenging period. I have been very pleased with LAPM's professionalism, knowledge and ongoing support, and I would be happy to recommend their services to other firms undertaking an Actionstep implementation.”

“The simplicity of Precedents is what really stood out to us. Our staff can select a template, answer the questions and generate a completed document in seconds. There's no complicated template management and no need to be a technical expert. The huge library of precedents across our areas of law and court forms is also a big plus!”

“There is virtually no learning curve. You don't need to install anything or involve IT — you simply open Bundles in a browser, upload your documents and build the bundle. It is incredibly straightforward and doesn't break the budget.”

“The flexibility of the tracking categories has given us a much clearer understanding of where our income is coming from. We can analyse our P&L by fee earner, branch, area of law, marketing source, seniority, billing type and more. It gives us the visibility to understand what's driving the performance of our firm and make better business decisions.”

“Payroll used to be a time-consuming task with spreadsheets, calculations and constant checking. Now it's all handled in one place, from timesheets and leave through to payday. It saves us time, reduces errors and gives us confidence that everything is calculated correctly and kept compliant.”

“Really enjoying the task-driven AI, as it's not just a chatbot, it's a game-changer. It helps us complete real tasks across the system, while keeping us in control and asking for approval before anything is changed.”